Returns, Exchanges and Refund Policy

At Ninety 60 Ninety, we want you to be happy with your purchase. If you need to return or exchange an item, please review the policy below.

Returns & Exchanges

We offer a 3-day return policy and a 14-day exchange policy. This means you have 3 days from the date you receive your order to request a return and 14 days from the date you receive your order to request an exchange.

To be eligible for a return or exchange, the item must:

• Be in its original packaging.
• Be in the same condition in which it was received.
• Include all original parts, accessories, and labels.
• Be unused, unwashed, unstained, and free from any damage or alterations.

Ninety 60 Ninety reserves the right to refuse a return or exchange if an item has been worn, damaged, laundered, altered, or otherwise used.

How to Request a Return

To request a return or exchange, please contact us at hola@ninety60ninety.com within the applicable return or exchange period.

If your request is approved, we will provide you with the return address and further instructions.

Please do not send an item back without first contacting us and receiving approval. Unauthorized returns will not be accepted.

The customer is responsible for any shipping or other expenses incurred when returning an item, unless the return is due to an error on our part or an approved defective/damaged item.

For any questions regarding returns or exchanges, please contact us at hola@ninety60ninety.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged during shipping, or you received the wrong item, please contact us immediately at hola@ninety60ninety.com and provide details and, where possible, photos of the issue.

We will review the case and determine the appropriate solution.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Custom-made swimsuits.
• Sale items.
• Gift cards.

If you are unsure whether your item is eligible for a return or exchange, please contact us before sending it back.

Exchanges

If you would like to exchange an item for another size, style, or product, please contact us within 14 days of receiving your order.

The fastest way to receive a different item is to return the original item, subject to our return conditions, and place a new order for the desired item once the return has been approved.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued as store credit within 10–15 business days.

If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at hola@ninety60ninety.com.

Replacements

A replacement may be provided in the following circumstances:

• The wrong product was sent by Ninety 60 Ninety.
• The product is defective.
• The product was damaged during shipping.

Please contact us as soon as possible after receiving your order if any of these issues apply. We may request photos or additional information to assess the issue and determine the appropriate resolution.

For any questions regarding our Returns, Exchanges and Refund Policy, please contact us at hola@ninety60ninety.com.